Wednesday, May 7, 2008

Office can't open files from MOSS and Crashed

When you clicked on a document link on a MOSS/WSS 3 site and received an error message, then your browser crashed. You tried it again, it happened. You rebooted and tried, it crashed. So, what happened?

If you have any components of Office 2003 and 2007 installed on the crashed machine, this could happen. What I mean any components? For example, you have Office 2003 suite and SharePoint Designer 2007 or Office 2007 suite and Project 2003 installed together. This issue may happened to any PC with OS other than XP SP2 and browser other than IE 7, but so far I only had chance to test under this environment.

When a patch targeting either Office 2003 and/or 2007 installed, you may have this issue. So, what can you do?

Don't worry and do not uninstall anything. Open your Control Panel and find Add/Remove Programs. Find Office 2003 components installed and choose a Repair Installation (if you do not see this option, do not uninstall it unless you can not resolve this issue).

Then find Office 2007 components and do the same thing, Repair Installation. it will require you to reboot you machine. After that, you should be able to open the document links as before.

If not, you have to do more testing. So far I can resolve this issue with these steps I just mentioned.

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